FAQs

Use our size guide to find your best fit. Take your measurements (bust, waist, and low hips) and match them to the size chart on the product page. Use the information on the specific product page to refine your choice. If you're between sizes or still unsure, contact us before purchasing and we'll help guide you to the right size.

Studio Minc dresses start from XXS–XL. Studio Minc aim to match their sizes as close to our size chart as possible. We always strive to add corsets and adjustable straps to enable you to adjust your dress to your perfect size. Always refer to the measurements on our size guide rather than estimating your size based on what you typically wear in day to day clothing. Fit can also vary between styles depending on the silhouette, fabric, and construction, which is why you should choose your size based on our size chart in conjunction with the specific fit details on the specific product.

Our formal and bridal collections are available in sizes XXS to XL. Size availability varies by style and colour. If your size is not showing as in stock or pre-order, contact us — we may be able to assist with incoming stock or it may be in final stock levels.

Yes — most gowns only need a simple hem adjustment for the perfect length, and we recommend having this done with a trusted local seamstress. Finding one is easy: search alteration services in your area and check their Google reviews, choosing a highly rated service with quality and value at the forefront.

If you'd prefer your gown fitted by Studio Minc, our Gold Coast showroom offers basic in-house alterations (hems, straps, zips, bra cups and splits) for Studio Minc garments. To book:

• Book an 'Alterations & Styling' appointment via our bookings page
• Your garment must be paid in full before alterations begin
• Bring the exact footwear or heels you'll be wearing — hem length can't be set without them
• Alterations take up to 2 weeks to complete, so book at least 4 weeks before your event
• Your quote is confirmed at your fitting
• Dresses are not transferred between stores — garments are altered and collected at our Gold Coast showroom

Our Sydney and Brisbane showrooms don't offer in-house alterations — customers at these stores collect their dress as normal and can arrange alterations locally.

Tip: for evening gowns, we recommend the hem just touching the floor, or slightly lipping onto the floor by 1–2cm at the front, measured in your exact event footwear — with the sides and back left slightly longer to maintain the glamour of your look.

You can order directly through our website at studiominc.com.au. Select your style, colour, and size, then proceed to checkout. If you need help, contact us and we can assist.

Some styles are available for pre-order before they arrive in stock. The estimated arrival date is shown on the product page. Pre-orders are processed and shipped as soon as stock arrives. Payment is taken at the time of ordering.

Please allow additional time on top of the estimated arrival date for processing and shipping. We recommend ordering as early as possible if your event date is approaching.

Orders can only be changed or cancelled before they have been dispatched. Once your order has been shipped, our returns policy applies. Please contact us as soon as possible if you need to make a change.

Yes — we offer payment plans through our showrooms. A deposit is taken at the time of booking and the balance is due before your dress is released. Payment plan terms are outlined in your Studio Minc agreement at the time of purchase.

For online orders, we offer Afterpay at checkout where eligible.

Studio Minc is available through the following channels:

• Online — shop the full collection at studiominc.com.au, shipping Australia-wide and internationally.
• Gold Coast Showroom — 27 Margaret Street, Southport QLD 4215
• Sydney Showroom — 109 Foveaux Street, Surry Hills NSW 2010
• Brisbane Showroom — 16 Morrisby Street, Geebung QLD 4034
• Select International Stockists — Studio Minc is stocked by a small number of carefully selected retailers internationally. Contact us for stockist enquiries.

You won't find Studio Minc anywhere else. All designs are exclusive to Studio Minc.

Orders are processed within 1–3 business days before dispatch. Delivery times after dispatch are approximately:

• Australia — 2–5 business days (Australia Post Express)
• International — 3–10 business days depending on destination (DHL Express)

Pre-orders ship once stock arrives — refer to the estimated arrival date on the product page.

Yes — we ship to most countries worldwide via DHL Express. International shipping rates are calculated at checkout based on your location and order weight. Duties and taxes may apply depending on your country and are the customer's responsibility.

Please note that international sale items are final sale and not eligible for return.

For most international destinations, duties and taxes are prepaid at checkout. However, some countries charge import duties separately through their customs authority. These fees are the customer's responsibility and are non-refundable.

If you refuse delivery, redirect, or fail to collect your parcel, you remain liable for all associated shipping costs and any duties or taxes charged.

Once your order has been dispatched, you will receive an automatic tracking notification via email. If you haven't received a tracking email within 3 business days of ordering, please contact us and we'll look into it.

Online orders for full-priced items may be returned within 7 days of delivery. Returns must be lodged through our Returns Portal and approved before sending items back.

• Refund — eligible with a $25 processing and restocking fee. Original shipping is non-refundable.
• Store credit — eligible with no admin fee, issued as a discount code valid for 3 years.

All showroom purchases are final sale. Sale items purchased internationally are final sale. For the full policy, visit our Returns Policy page.

We do not offer direct exchanges — an exchange is processed as a return followed by a new order. Studio Minc may offer a goodwill size exchange in some circumstances, subject to a service fee ($50 for formalwear, $100 for bridal), stock availability, and the dress being in brand new unworn condition. This is offered once per purchase at Studio Minc's discretion.

Please notify us within 48 hours of delivery with clear photos of the fault. In line with Australian Consumer Law, minor faults may be repaired or replaced, and major faults may qualify for a replacement or refund. Contact us immediately so we can assist.

Yes — all showroom visits are by appointment only. This ensures you have a dedicated stylist and a private space to try on dresses without feeling rushed. You can book your complimentary appointment through our online booking system.

All formal and bridal try-on appointments are 60 minutes. Please arrive on time — arriving too early puts pressure on the prior customer and our staff, and arriving late means you'll lose valuable try-on time.

Appointments are limited to 1 try-on customer and 3 viewing guests (4 guests total) for Gold Coast and Brisbane. Sydney appointments are limited to 1 try-on customer and 2–3 viewing guests. This allows for an intimate and personal experience for everyone.

Yes — all purchases made in our showrooms are final sale. This includes Gold Coast, Sydney, and Brisbane. Online purchases made using a showroom-generated VIP code are also final sale. Please ensure you are confident in your choice before purchasing in-store.

Yes — if you try a dress on in-store and prefer to purchase online, you're welcome to do so. However, please note that if you use a showroom-generated VIP discount code online, the purchase is considered a showroom purchase and is therefore final sale.