RETURN POLICY

By purchasing from Studio Minc, you agree to the terms and conditions of your purchase and the returns policy outlined below. This policy is in accordance with the Australian Consumer Law (ACL).

We encourage all customers to review this policy carefully before purchasing to make an informed decision. If you have any questions, contact us before placing your order.

Online Purchases

Full Priced Items

Timeframe Lodge within 7 days of delivery
Refund Eligible — $25 processing & restocking fee applies
Store Credit Eligible — no admin fee, issued as a discount code
Shipping Fees, duties & taxes are non-refundable

Sale Items

Australia Store credit only No refund
International Final sale — not eligible for return No return

Showroom Purchases

All Showroom Purchases are Final Sale

Gold Coast Final sale — no returns or exchanges Final Sale
Sydney Final sale — no returns or exchanges Final Sale
Brisbane Final sale — no returns or exchanges Final Sale
VIP Code Online purchases using a showroom-generated VIP code are final sale Final Sale

Items Not Eligible for Return

  • Sale items purchased outside Australia
  • All showroom purchases (Gold Coast, Sydney, Brisbane)
  • Online purchases using a showroom-generated VIP code
  • Wholesale orders
  • Jewellery
  • Veils
  • Dresses with modifications or customisation

How to Return an Online Order

1

Lodge a Return Request

Returns must be lodged within 7 days of delivery. All returns must be submitted through our Returns Portal.

Start a Return
2

Return Review & Approval

Allow 2–3 business days for your return request to be reviewed. If approved, you will receive an email with return instructions.

  • Do not send items back before approval — unapproved returns may not be accepted.
3

Prepare & Package Your Return

Returned items must be in brand new, resellable condition. Please ensure:

  • Unworn, unwashed, and unaltered
  • No makeup, tan, deodorant, perfume, dirt, or odour
  • No fabric damage, pulls, or snags
  • All tags and hanging ribbons intact
  • Packaged securely — original packaging preferred
4

Ship Your Return

Returns must be received within 21 days of delivery. Return shipping is at the customer's expense. We strongly recommend a tracked, reliable courier.

  • Online purchases are not accepted for return at showrooms.
Return Address Studio Minc
27 Margaret Street
Southport, QLD 4215
Australia
5

Provide Tracking

Once dispatched, please provide your tracking details. Studio Minc is not responsible for returns lost in transit. Returns sent without tracking may not be processed if not received.

6

Processing Your Return

Once received and inspected, allow 1–5 business days for assessment.

  • Refund: Issued minus original shipping, duties & taxes, and the $25 processing/restocking fee. Allow a further 3–5 business days for bank processing.
  • Store Credit: Issued as a discount code equal to the item price (excluding shipping). Valid for 3 years. No processing fee.

Additional Policies

International Duties & Taxes

Responsibility Duties & taxes are the customer's responsibility and are non-refundable.
Refused Orders If you refuse, redirect, or do not collect your parcel, you remain liable for all shipping costs and any duties or taxes charged.

Cleaning Fee

Fee $50–$80 if an item shows minor marks (makeup, tan, deodorant, light hem dirt). Items requiring extensive cleaning may be declined entirely.

Goodwill Size Exchange

Formal $50 exchange service fee where Studio Minc agrees to a goodwill exception.
Bridal $100 exchange service fee where Studio Minc agrees to a goodwill exception.
Conditions Subject to garment being unworn and in brand new condition, inspection approval, stock availability, and any price difference being payable. Offered once per purchase at Studio Minc's discretion.

Faulty Items

In Line with Australian Consumer Law

Notify Us Within 48 hours of delivery with clear photos of the issue.
Minor Faults May be repaired or replaced.
Major Faults May qualify for replacement or refund when replacement is not an option.
Exclusions Damage caused during wear or incorrect handling may void the claim.

Product Representation

How We Represent Our Products

Photography Studio Minc products are photographed and represented accurately. Products are not altered from advertised imagery.
Colour Lighting and screen settings may affect colour appearance. Monitor or device colour variation is outside our control.

Have a question about your return?

All returns correspondence must be via email for clear, documented communication.

Contact Us