RETURN POLICY

By purchasing from Studio Minc, you agree to the terms and conditions of your purchase and the returns policy outlined below.
This policy is in accordance with the Australian Consumer Law (ACL).

We encourage all customers to review this policy carefully before purchasing to make an informed decision.

ONLINE PURCHASES:

Full Priced Items

  • Full priced garments purchased online are eligible for return for refund or store credit

  • Returns must be lodged within 7 days of delivery via our returns portal

  • Items must be returned in brand new, unworn, unwashed, and re-sellable condition

Return Options

  • Refund: $25 processing & restocking fee applies

  • Store Credit: No admin fee (issued as a discount code)

Shipping fees, duties, and taxes are non-refundable.

SALE ITEMS:

  • Sale items purchased within Australia are eligible for store credit only

  • Sale items purchased outside Australia are final sale and not eligible for return 

ITEMS EXCLUDED FROM RETURN:

The following items are not eligible for return under any circumstances:

  • Sale items purchased outside Australia

  • Showroom purchases

  • Online purchases using showroom generated 'VIP code'

  • Wholesale orders

  • Jewellery

  • Veils

  • Dresses with modifications or customisation

SHOWROOM PURCHASES

All showroom purchases are final sale.

This includes:

  • Gold Coast Showroom purchases

  • Sydney Showroom purchases

  • Online purchases made using a showroom-generated VIP code

Returns or exchanges are not accepted through our showrooms.

    ONLINE PURCHASES - STEPS TO RETURN

    Step by Step guide for RETURN

    Due to limited stock levels and exclusive availability, we require prompt action if you wish to lodge a return.


    STEP 1: Lodge a Return Request

    STEP 2: Return Review & Approval

    • Allow 2–3 business days for your return request to be reviewed

    • If approved, you will receive an email with return instructions

    • Please do not send items back before approval, as unapproved returns may not be accepted

    STEP 3: Prepare & Package Your Return

    Returned items must be in brand new and resellable condition.

    Please ensure:

    • Item is unworn, unwashed, and unaltered

    • No makeup, tan, deodorant, perfume, dirt, or odour

    • No fabric damage, pulls, or snags

    • All tags and hanging ribbons are intact

    • Item is packaged securely (original packaging preferred)

    Items that do not meet these conditions may be declined.

    STEP 4: Ship Your Return

    • Returns must be received within 21 days of delivery

    • Return shipping is the responsibility of the customer

    • We strongly recommend using a tracked and reliable courier

    Return Address:
    STUDIO MINC
    27 Margaret Street
    Southport, QLD 4215
    Australia

    Online purchases are not accepted for return at showrooms

    STEP 5: Provide Tracking

    Once your return has been dispatched, please provide your tracking details.

    Studio Minc is not responsible for returns lost in transit.
    Returns sent without tracking may not be processed if not received.

    STEP 6: PROCESSING RETURN

    Refunds

    Once your return is received and inspected:

    • Allow 1–5 business days for assessment

    • Approved refunds are issued minus:

      • Original shipping fees

      • Duties & taxes (international orders)

      • $25 processing/restocking fee per dress

    • Please allow an additional 3–5 business days for bank processing

    Store Credit

    • Store credit is issued as a discount code

    • Credit value equals the item price (excluding shipping)

    • Credit is valid for 3 years

    • No processing fees apply

    INTERNATIONAL IMPORT DUTIES & TAXES

    International orders (shipping outside Australia) may incur customs duties and taxes.
    These charges are set by your country’s customs authority and are based on your order value and local import thresholds.

    • Duties & taxes are the responsibility of the customer

    • Duties & taxes are non-refundable

    • If you refuse, redirect, or do not collect your parcel due to duties/taxes, you will still be charged:

      • all related shipping costs (including return shipping where applicable), and

      • any duties/taxes charged on the shipment

    Due to government border controls, these fees cannot be waived or refunded once applied.

    CLEANING/ LAUNDERING FEE ($50 - $80):

    If an item is returned in otherwise acceptable condition but shows minor marks (e.g. makeup, tan, deodorant, light hem dirt), a cleaning fee of $50–$80 may apply.

    Items requiring extensive cleaning or repair may be declined entirely.

    FAULTY PRODUCT:  

    • Studio Minc follows strict quality control procedures prior to dispatch.

      If you believe your item is faulty:

      In line with Australian Consumer Law:

      • Minor faults may be repaired or replaced

      • Major faults may qualify for replacement or refund when replacement is not an option

      • Damage caused during wear or incorrect handling may void the claim


        PRODUCT REPRESENTATION:

        Studio Minc products are photographed and represented accurately.

        Please note:

        • Lighting and screen settings may affect colour appearance

        • Products are not altered from advertised imagery

        • Monitor or device colour variation is outside our control

        CONTACT FOR RETURNS:

        Email: enquire@studiominc.com.au

        All communication regarding Returns, and above subject matter must be in the form of email correspondence for clear, documented communication, and record.